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🔒 Privacy Policy – Neuromasters.co.uk

Last Updated: October 2025

At Neuromasters Ltd, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Data Controller

The data controller responsible for your personal data is:
Neuromasters Ltd
London, United Kingdom
📧 info@neuromasters.co.uk

2. Information We Collect

We may collect and process the following types of information:

  • Personal details (name, phone number, email address) when booking an appointment or contacting us.
  • Health-related information you voluntarily provide for assessment or neurofeedback sessions.
  • Technical data, such as your IP address, browser type, and usage patterns, via cookies and analytics tools.
  • Payment information processed securely via third-party payment providers.

3. How We Use Your Data

Your information is used to:

  • Manage appointments and provide neurofeedback services.
  • Respond to inquiries and offer personalised support.
  • Improve our website and user experience.
  • Send relevant updates, reminders, or service information (you may opt out at any time).
  • Comply with legal or regulatory requirements.

We will never sell or rent your data to third parties.

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent (when you provide details voluntarily).
  • Performance of a contract (to deliver booked sessions).
  • Legal obligation (for record-keeping or invoicing).
  • Legitimate interests (to maintain client relationships and improve our services).

5. Data Storage and Retention

Your data is securely stored within the United Kingdom or EU under GDPR-compliant standards.
We retain your information only as long as necessary for service provision, legal compliance, or ongoing care.

6. Sharing of Data

We may share limited data with:

  • Trusted third-party processors (e.g., payment gateways, booking software, email systems).
  • Licensed healthcare professionals collaborating on your case (with your consent).
    All partners are required to comply with GDPR and maintain confidentiality.

7. Cookies

Our website uses cookies to improve performance, remember preferences, and analyse traffic.
You can manage or disable cookies via your browser settings.
See our Cookie Policy for more details (optional future page).

8. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your information.
  • Withdraw consent at any time.
  • Request data portability.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

To exercise your rights, email us at info@neuromasters.co.uk.

9. Security

We take all reasonable measures — including encryption, password protection, and secure servers — to protect your personal data against unauthorised access, alteration, or loss.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or practice.
The revised version will be posted on this page with an updated “Last Updated” date.

11. Contact

For any questions about this Privacy Policy or how your data is handled, please contact:
Neuromasters Ltd
London, United Kingdom
📧 office@neuromasters.co.uk
🌐 https://neuromasters.co.uk